Review Detail

3.1 36
Maryland 72464
June 14 2018
Overall rating
 
1.0
Location
 
1.0
Cleanliness/Hospitality
 
1.0
Amenities/Facilities
 
1.0
Value
 
1.0
Overall Experience
 
1.0
WARNING?? I called first thing June 14, 2018 (9am) Karen answered the phone. I told her I needed reservations to stay at this facility. Before I could get much more out of my mouth she transferred me to Navy Bed reservation. I stayed on the line and finally an operator came on. I explained I needed reservations for June 14, 2018 which were same day as we would be arriving around 3 pm. The operator at Navy Bed told me I needed to call Annapolis direct as Navy Bed does not do same day reservations the facility itself does. So I thank the operator and retailed Annapolis/ Karen. Got answering machine. I explained on the machine I had called before she transferred and Navy Bed told me to call her back for same day reservations. It is now about 9:10 am. Just before 5 pm I get a phone call from Karen asking me if I wanted to come in that day. Almost 8 hours later we had given up and went to stay at a expensive KOA. Karen stated well you didn’t tell me it was for same day. Well Karen you never gave me a chance putting me right through to Navy Bed reservations. I didn’t get a very sincere apology. Got the attitude of really don’t care and don’t want to be customer service oriented. SO BEWARE WHEN MAKING RESERVATIONS HERE. 
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