Bad Business

Sorry, I do NOT normally trash local businesses but I'm gonna need to vent!I won't say the name but how this store remains open is beyond me!This morning I purchased something from this store and I paid with cash.I took it home and it didn't work.So today after lunch, I took it back to the same store and asked for a refund.The cashier (looked to be 15) told me they don't issue refunds (even though I still had the receipt).I asked if I could get a replacement instead, she replied "we can't do that here."Obviously she was clueless so I asked her to get the manager.I showed the receipt to the manager and told her it didn't work and all I wanted was a refund or replacement.She literally said "not happening."Are you kidding me, who actually shops here?No refund.No replacement.As I said at the beginning, I'm not gonna mention the name of this establishment but I will tell you this, I am NEVER buying another scratch-off Lottery Ticket from there ever again.