Review Detail

4.5 118
California 186775
July 2008
Overall rating
 
3.3
Location
 
5.0
Cleanliness/Hospitality
 
3.0
Amenities/Facilities
 
4.0
Value
 
2.0
Overall Experience
 
3.0
Our favorite place to stay in So. California. We have been using this facility since it opened; it is a beautiful setting and close to everything but....good luck trying to get through on the phone to get a reservation and if you do (warning!!!) ask for some sort of confirmation in WRITING. I cannot count the times we have been given a reservation, with a site number, and when we showed up, the spot was occupied. In addition, we have reserved a site in person, including site number, and when we showed up, again, the spot was filled. Another issue is that they allow large civilian groups (from the local area) into the facility and turn down active or retired military, saying that they are full (when in reality there are always open spaces due to their incompetence); that is a CRIME. All we can say is that is a first class facility run by people who have no idea how to run a campground. They should take lessons from Point Mugu or Admiral Baker, they know the meaning of customer service!
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