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I just went to the ICE website for Hill AFB and the FAMCAMP is not even listed. Outdoor Rec Tours and Travel is but no campground. That's one way to limit complaints.
I've been trying to reach Steve Penhorwood (Outdoor Recreation) for over 2 weeks now. I've sent him emails and called his office and left requests for him to call me back and have not been successful. Very poor customer service in my opinion. You have a major problem with the FamCamp and it is receiving a fair amount of negative press on the U.S. Military Campgrounds and RV Parks website dating back over 6 years. You can view the discussion at
. Several posters on that discussion thread have also complained about the lack of response from both Outdoor Recreation and this ICE function. Why is that? This is NOT customer service at its best. When are you going to accept the fact that there is a real problem here and begin to address it? Its been going on now for over 6 years. I would definitely like to hear your side of this issue and will post it (if I actually get it) on the U.S. Military Campgrounds and RV Parks website.
Thank you Bob for your effort and your posts.
You care about getting it right and those of us that use Hill intermittently appreciate it.
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